Known issues & fixes for Companion Auto Update

A plugin of this scale can’t go without at least a few issues. All known issues are listed here with a fix for it (if we have one).

Right now paid plugins & themes might not update. This is due to the way WordPress works and I’m actively looking for a way around this.

Issues with plugins

There are a few plugins that might cause issues. Some cause no harm to others, some break the entire plugin.

On this page you can see which plugins are causing issues and how you can fix these issues.
Thanks to everyone for reporting these issues and helping find a solution.

UpdraftPlus WordPress Backup Plugin

Does not update automatically, needs to be done manually. Causes no issues with other plugins.

Fix:

Go to the settings page of UpdraftPlus and select the option to auto-update under Advanced Settings.

Go to UpdraftPlus > Settings > Show expert Settings and select the option to auto-update.

iThemes Security / Better WP Security (Unconfirmed fix)

May block auto-updating for everything.

Fix:

Somewhere in the settings of iThemes it has an option called “Disable PHP in Plugins, Disable PHP execution in the plugins directory. This blocks requests to PHP files inside plugin directories that can be exploited directly.” turning this off may work.

Updating is globally disabled / All automatic updates are disabled

When you get the “Updating is globally disabled” error and the built-in “Fix it” button doesn’t work you’ll have to check your wp-config.php file for the following line (or something similar to it) and either remove that line or change it to false.

define(  'AUTOMATIC_UPDATER_DISABLED',  true );

In case this doesn’t work be sure to reach out to us for further assistence.